Frequently Asked Questions
In this section you can find useful information related to frequently asked questions (FAQ)
Some possible issues
In the next table are described some issues that my occur when working through the UI
| Issue | Solution |
|---|---|
| The user is not able to log in | First, check if the login and password are entered correctly. Repeat authorization. If an email address was specified in the user account during registration, the user can reset the current password and by clicking on the link and re-authorize. If authorization fails again, contact support. |
The web interface displays the message Error loading database | Check your Internet connection, reload the page and repeat the request. If the error persists, contact support |
| The detector has changed its operating status | Contact support with a brief description of the problem |
info
Please contact our support team (by email supportdt@sorb-group.ru) and send a brief description of the problem if the issue has not been listed
Help Desk
In case of problems related to hardware or Smartroad software package, the user must contact the Sorb Engineering technical support service.
Here the method for submitting inquiries:
- Inquiries must be sent by email to
supportdt@sorb-group.ru. The applications are processed 7x24 hours.
In addition, the required information that should be remitted to contact support:
- Full name of the user and name of the customer organization.
- User's email address.
- Name of the web interface module in which the problem occurred.
- Product version number
- Description of the problem